"Just starting our second season here with a Vista Flame 100 insert we bought from Andy. We installed in a 1400 square foot house and haven't used our old electric heat once since we put the stove in. Reliable, quiet, and warm... not to mention it's about $150/month cheaper to heat with pellets."
Scott Kinney
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"Andy, I just wanted to let you know that the pellet stove I bought from you is working awesome! it came in the time frame you said and with everything I needed to install it my self. I wish there were more company's like yours around.I will highly recommend you to anybody that is looking for a stove"
Thanks Again!!
John Murray
Massachusetts
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"Melissa,
I want to thank you for the GREAT service I received when I purchased my Vista Flame Pellet Stove I know I had a lot of questions when I called and you took the time to help me. I shopped locally and on line and found you that you really know your stuff about stoves. I lit my stove last night night and it worked fantastic just as you promised. I had a friend over and when I told him what kind of service I received he was amazed. I am a HAPPY customer, Thank You."
Jon Wright
New York
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"I want to thank you and the Ladies at Oregon Stoves and Spas for two things, first off you took the time to reply to my question (right away I might add) and second you took the time to give me a list of things to try to solve my issue. The first thing I looked at after browsing the manual was the photo eye, however I overlooked the filter, after basically going thru the entire stove cleaning and putting back together without success I sat down and reread your email, I took the filter out cleaned it and the stoves works as new. Thanks much!!
We are thinking of adding an insert stove for next winter in the upper part of our home and we will definitely call you folks first."
Dave Rausch
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"Once again we are so glad we chose your company to do business with.
Your expertise, professionalism and dedication to your customer service
is to be commended. Please feel free to post this card in a conspicuous
location so that anyone trying to decide whether to buy from you will
know--the Answer is ..YES!"
Chuck and Carol Greenfield
Condon, Oregon
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"You guys have got to have the BEST customer service of any company I
have ever dealt with. Thank You Soooo Much!"
Carl & Jill Amstad
Boring, Or
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"Thank you Andy,
I have learned more in your two emails than I have in years of asking questions of the guy who serviced the stoves. I've run my computer store for ten years and I pass on my knowledge pretty freely believing at some point most will need me and parts eventually. There are a few I would like to pummel, but most are pretty good people just trying to save a few bucks and do it themselves. It is a hard choice sometimes as most do not understand the money invested in the shop, inventory and school to keep up with technology. Oh well, again thanks for the help as I do appreciate the time. I have never had problems with the Whitfield and both stoves get cleaned, vacuumed and the motors oiled twice a year by me. The Quadrafire is a bit harder to clean as it is hard to vacuum without pulling up the insulation. I wonder who engineered how that thing comes apart. Holy moly! :-) I hope I will get it running right again. Thanks again!"
Best regards,
Dennis
"The service is awesome and thank you for going the extra mile to make sure I ordered the right parts. I just cannot say enough good things. Andy took a lot of extra time in getting my stove up and going great. The best customer service around. Thank you again."
Ty Schurman
"Hi Andy,
I just wanted to take this moment
to say thank you. I received a response from Lennox and
the rebate was
already in
the mail (I have since received it). I also wanted
to comment on how pleased I am with my overall experience
with my pellet stove purchase with Oregon Stoves & Spas.
You and your staff are courteous, responsive and provide
excellent customer service. That means a lot to me.
Thank
you."
Kathleen O'Connor
"I mentioned to my husband that when we're in the market for stoves accessories or even a spa that we will definitely go to your web site first. I always said that I would keep business locally if possible. I've since changed my view. I
am very grateful that you have taken the time to
be of so much help. It feels good to have answers for
something that in the beginning was a very stressful
situation."
Sincerely,
Annie Keltner
"Andy,
I just wanted
to let you know how helpful Melissa has been w/ us. She
has came thru on all of our requests with a
smile. :)
I also work in customer service and I know how us customers
can be. Melissa has been friendly, kind and she did what
she said. You do not find that too often in companies today.
I will
give your name to anybody for a pellet stove (or any other
stove).
Thanks again to all of you. You deserve a pat on the back.
May all of your holiday dreams
come true."
Craig and Michelle Weinkoetz
"I am a local and this is my
second purchase from you. First a gas insert 5-6 yrs
ago. Now
a Vista-flame pellet
insert. Very pleased with your product and your company.
I highly recommend you to internet and local buyers."
Gerald
Trask
"I would
just like to comment that your customer service rates
high with me. After much thinking on whether
or not to buy a stove via the internet, I decided
to take my chances on saving $$$ after comparing
with other brands that are out there. We got the Vista
Flame 100, the first stove was recieved damaged.
Another
was shipped right away and Melissa was wonderful
about dealing with the problems we had. After waiting
4
weeks for an installer to install , we fired up
the stove and it was buring very high and got black
all
over the glass. Our installer knew nothing on the
operations of pellet stoves, we figured out the
problem was with the damper and once we adjusted that,
the
stove works beautiful!y!! I highly recommend Stoves
and Spas!!!"
Sue Heacox
Willington, CT
"Hi Andy,
I'm sure you don't get enough of these,
but, I just want to tell you how helpful Melissa was
when we ordered our stove at the end of September.
We love our stove and Melissa just made the whole process,
fun. Thank you"
Marianne Ulrich
Torrington, CT
"Hi Andy,
I just wanted to write and let you know that the pellet stove I bought from you is working great! The staff at the store has been friendly and helpful whenever I have called. Mellisa has been great . She always returned my calls and helped with any questions I had. I just wanted to let you know that after buying the stove from you and installing it myself I saved around $800! I have two friends that I have told about this site and the great service and price .I hope they find the same great deals as I did from you. Thanks Again!!"
Harry Shaffer
"Hi Andy,
I am a customer from Pittsburgh, PA. I wanted to put into writing my great appreciation of you and your establishment. From the helpful web site, phoning in my order, ease of shipping, to the great help from you and your staff about my peculiar installation situation, I couldn't be more please with Stove and Spas' exceptional customer service. Thank you Andy, for the great advice and PLEASE personally thank Melissa, and Judi for me. Both were a joy to deal with. It is refreshing to know that there are still people who want to help even after the sale is final.
Oh and my Vista Flame VF100FS is installed and works just as well as Melissa enthusiastically claimed it would!"
Sincerely,
"Andy and Judi,
You guys Rock!
Received my stove in the time window that you promised. I can't wait to install it. I will highly recomend you guys to all.
Thanks again!"
Jim Graham
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"Thank you for your great customer service and promptly nswering my questions (and calming my fears). I'm really enjoying my new stove and feel warm for the first time in my home in the two years I've been here (gas simply is too expensive to heat the home beyond 63 degrees!)."
Maribeth Straus
Portland, OR
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I received my NEW stove yesterday. Unpacked it and plugged it in and turned it on ..........Works really GREAT!!!!! I would like to thank you and complement your Crew on a job well done.
While looking for a "save", I e-mailed you on prices and such and appreciated your fast reply to me with ALL of my questions answered.
I called back on Tuesday to order the stove, Andy was out (having a Donut??)
I talked to a lady by the name of Judi.....VERY good job here. She was VERY efficient in handling my order, got my stove shipped as promised.
Thanks Again."
Wayne and Peggy King
Gardiner, Washington
"Thanks for all of your help. I'm a software engineer and I must say that this is the way that eBusiness should be conducted...backed up by great reliable customer service. I wouldn't have gotten this kind of service if I had bought it locally."
Roger Cottman
Fairfield, California
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"We took your advice and moved the damper in all the way and then pulled it out
just over 1/2 an inch and started the stove on high instead of low. To get the
stove going we had to start it with the door open, but after about 3-4 minutes
we were able to close the door and not do another thing to it. It worked perfectly!
I so much appreciate your taking the time (and expense) to call me the other
night. We were ready to contact a service person which probably would have
cost a small fortune just to get someone here as there isn't a dealer for a hundred
miles or so. Thank you! Thank you! Thank you!
You can be sure I'll tell anyone who asks that we bought the stove from Oregon
Stoves & Spas and even though you're on the other side of the country, the
transaction went smoothly and your customer service is excellent!"
Thanks again!
Rita Roy Tamworth
New Hampshire
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-
"Sorry
for being so late in thanking you for the advice. I did drill the hole and it works like a charm.
I returned to Ziggies, where I purchased the stove,
and they had never heard of drilling a hole that
you suggested. When I told them it worked so well,
they asked for your e-mail address. You may be swamped
with questions they cannot answer. Ha ha."
Thanks again.
Marvin
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"Just
a little note to let you know the stove arrived today.
It was smooth sailing all the way. I would really
like to thank you and tell you what a super job you
did from beginning to end. Just by looking at the
box off the truck and seeing how well it was packed,
shows that I purchased the product from the right
person and that there are still a few people left
that take pride in what they do.My hat goes off to
you and I hope to do much more business with you
in the future. I will highly recommend you to anybody
that is looking for a stove. Once again thank you
very much, it is really appreciated."
John R. Folk
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"Just
to let you know the gold decorative grill arrived
yesterday for our Kingman Stove. Thank you for everything!
It was such a pleasure doing business with you! We
may not be through yet, however. I bet you anything,
after this winter, my husband decides to get a blower!
Stove will be installed this weekend after running
new gas line!"
Take care and thank you again!
Dolores Varela-Phillips
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"The
pellet stove we ordered, arrived Wednesday, September
26th. Everything looks like it is in good condition.
We are very excited about it's arrival, and hope
installation goes well. We are planning to tell our
friends how easy it was dealing with you. If it works
like it should, I know others from our area will
be calling."
Thanks,
David and Shawna Drake
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"The stove has been working great since we talked. I vacuumed out the
hopper and the chimney flue. It must have been clogged up causing the auger
to shut down. Thank you so much for taking the time to help me, especially
on the weekend and your time off. "
Take care,
Dan Zehnder
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"Floyd
asked me to email you and ask just what is it that
we can use to clean the glass on the front of the
stove. It is working quite well and we are enjoying
it a lot. Again thank you for all that you have done."
Sincerely,
Leonette A Steele
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"I
received the Whitfield universal auger motor that
you sent and it looks like a perfect fit for my Austraflamm
Integra. Thank you very much for your quick and excellent
service. In the future I will definitely contact
you first for my pellet stove parts needs."
Thanks again,
Eric Zimmerman
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"Thanks
so much for the advice on my pellet stove. The flue
was definitely clogged and when it was cleaned the
stove works like a charm!"
You're the best!
Nancy Santers
- - - - - - - -
"Thank
you so very much for the information! I GREATLY appreciate
it. You are a fountain of knowledge. We may be in
to visit you sometime. If not, I truly appreciate
your kindness in responding, and so quickly!"
Sincerely,
Annie Ward
